Shipping policy

Shipping Policy

Last updated: 17 August 2026

At Exquisite Fashionables, we aim to process and deliver every order as efficiently as possible. This Shipping Policy explains where we deliver, how delivery works, and what you should expect after placing an order.

1. Delivery Areas

We currently offer delivery to the following regions:

  • United Kingdom

  • Europe

  • International destinations

Available delivery options, delivery charges and estimated delivery times will be displayed at checkout based on your delivery address and the shipping service available for your order.

Some destinations may not be available for delivery due to courier restrictions, customs requirements or other circumstances.

2. Order Processing

Orders are normally processed after payment has been successfully received.

We aim to prepare orders for dispatch as quickly as reasonably possible.

Processing times may vary depending on:

  • Product availability.

  • Order volume.

  • Whether an item is made-to-order or customised.

  • Weekends and public holidays.

  • Additional preparation required for certain products.

If your order requires additional processing time, we will provide you with appropriate information where reasonably possible.

3. Delivery Times

Delivery times shown at checkout are estimated delivery times, unless a specific delivery date or period has been expressly agreed with you.

Delivery times can vary depending on your location, the delivery service selected, courier operations, customs clearance and circumstances outside our reasonable control.

We will take reasonable steps to dispatch orders within the timeframe communicated to you.

Where no specific delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and within 30 days.

4. United Kingdom Delivery

We deliver to addresses throughout the United Kingdom where our available delivery services operate.

The available delivery options and applicable charges will be shown at checkout before payment is completed.

Delivery times may vary depending on the delivery service selected and your location.

Some remote or restricted locations may require additional delivery time or charges where this is clearly communicated before the order is placed.

5. Europe Delivery

We offer delivery to selected European destinations.

Delivery availability, shipping charges and estimated delivery times will be calculated or displayed at checkout based on the destination.

European deliveries may be subject to customs procedures, import duties, taxes or other charges depending on the destination country and the nature and value of the shipment.

Unless expressly stated otherwise at checkout, any import duties, customs charges or taxes imposed by the destination country are the responsibility of the customer.

Customers are responsible for providing accurate information required for customs clearance.

6. International Delivery

We may deliver to selected international destinations outside the UK and Europe.

Shipping availability, delivery charges and estimated delivery times will be displayed at checkout where delivery is available.

International deliveries may take longer than UK deliveries because of customs clearance, local postal services and other factors.

Customers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country unless we expressly state otherwise.

We cannot guarantee that customs authorities will not delay a shipment.

7. Shipping Charges

Shipping charges depend on:

  • Delivery destination.

  • Size and weight of the order.

  • Delivery service selected.

  • Delivery speed.

  • Any applicable international shipping requirements.

The applicable shipping cost will be displayed before you complete your purchase.

We will not add optional delivery charges after checkout without your express agreement.

8. Tracking

Where a tracked delivery service is selected or provided, tracking information may be sent to the email address or contact details provided with your order.

Tracking information is provided by the relevant delivery provider and may take some time to become active after dispatch.

Once an order has been handed to the delivery provider, tracking updates are controlled by that provider.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

  • Name.

  • House or building number.

  • Street.

  • Town or city.

  • Postcode.

  • Country.

  • Contact details.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If a parcel is returned to us because the delivery address was incorrect or incomplete, we may contact you to arrange redelivery. Additional delivery charges may apply where permitted by law.

10. Missed Deliveries

If you are unavailable when delivery is attempted, the delivery provider may:

  • Leave the parcel in an appropriate location where permitted.

  • Leave a delivery notification.

  • Arrange another delivery attempt.

  • Direct the parcel to a collection point.

These arrangements depend on the delivery provider and service selected.

Customers should follow the instructions provided by the delivery provider.

11. Delayed Deliveries

Although we aim to meet the estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

  • Courier delays.

  • Severe weather.

  • Transport disruption.

  • Customs clearance.

  • Incorrect delivery information.

  • High-volume periods.

  • Public holidays.

  • Strikes or industrial action.

  • Technical or logistical problems.

  • Events outside our reasonable control.

If your order is delayed, please contact us and we will take reasonable steps to assist and, where appropriate, investigate the shipment with the delivery provider.

Nothing in this section limits your statutory consumer rights.

12. Lost or Missing Parcels

If your order appears to have been lost or has not arrived within the expected delivery period, please contact us with your order number.

We may need to contact the delivery provider to investigate the shipment.

Where an item is confirmed as lost or otherwise requires a remedy under applicable consumer law, we will provide the appropriate resolution.

Customers should not assume that a parcel is lost solely because tracking has not updated for a short period, particularly for international deliveries.

13. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and the contents before disposing of the packaging.

If the product itself has been damaged, please contact us as soon as reasonably possible and provide:

  • Your order number.

  • Photographs of the damaged product.

  • Photographs of the packaging where relevant.

  • A brief description of the damage.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

14. Customs, Duties and Import Charges

For orders delivered outside the UK, the destination country may impose customs duties, VAT, import taxes, brokerage charges or other fees.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Exquisite Fashionables cannot control the amount charged by customs authorities or the time required for customs clearance.

Customers are responsible for complying with applicable import requirements in their country.

15. Incorrect Customs Information

Customers are responsible for providing accurate information required for international delivery and customs clearance.

If a shipment is delayed, refused, returned or destroyed because the customer provided incorrect or incomplete information or failed to comply with applicable import requirements, the customer may be responsible for any resulting costs where permitted by law.

This does not affect your statutory consumer rights.

16. Delivery Restrictions

Some products or destinations may be subject to delivery restrictions.

If we are unable to deliver an order to your selected destination, we will contact you where reasonably possible and provide an appropriate solution, which may include a refund for the affected order.

17. Orders Containing Multiple Products

If an order contains multiple products, we may dispatch the products together or separately depending on stock availability and fulfilment requirements.

If products are dispatched separately, you may receive separate delivery notifications.

You will not be charged additional delivery costs merely because we choose to split an order unless the additional charge was clearly disclosed and agreed before purchase.

18. Delivery and Your Consumer Rights

Nothing in this Shipping Policy removes or limits your statutory rights under UK consumer law.

Where a specific delivery date or period has been agreed with you, we will take reasonable steps to meet that agreed delivery commitment.

Where goods are not delivered within the applicable legal or agreed timeframe, you may have rights to request delivery within an additional reasonable period or, in certain circumstances, cancel the contract and receive a refund.

19. Contact Us

If you have questions about delivery, tracking or your order, please contact Exquisite Fashionables through our website's Contact Us page.

Please include your order number whenever contacting us about an existing order so that we can assist you as quickly as possible.