Terms of Service

Last updated: 17 August 2026

Welcome to Exquisite Fashionables.

These Terms of Service explain the rules that apply when you use our website or purchase products from us. By using our website or placing an order, you agree to these Terms of Service.

Please read them carefully before placing an order.

1. About Exquisite Fashionables

Exquisite Fashionables is an online fashion retailer offering African fashion, accessories, headwear, gele, turbans, abayas, African prints and related fashion products.

References to “we”, “us”, “our” or “Exquisite Fashionables” mean the business operating this website.

References to “you” or “customer” mean the person using our website or purchasing our products.

Our contact details are available on our Contact Us page.

2. Using Our Website

You may use our website for lawful purposes only.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our website, systems or accounts.

• Introduce viruses, malware or other harmful material.

• Copy, reproduce or commercially exploit our website content without permission.

• Use our website in a way that could damage, disable or impair its operation.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our business, customers or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However:

• Colours may appear slightly different depending on your screen or device.

• Handmade or individually finished products may have minor variations.

• Measurements may have reasonable manufacturing or handmade variations.

• Product photographs may include styling or accessories that are not included in the purchase unless specifically stated.

Nothing in this section limits your statutory rights if a product is not as described.

4. Product Availability

Products are subject to availability.

Adding an item to your shopping basket does not guarantee that the item will remain available until checkout is completed.

If an item becomes unavailable after you place an order, we will contact you and, where appropriate, offer a replacement, alternative product or refund.

5. Prices

All prices displayed on our website are shown in British pounds (£) unless otherwise stated.

We take reasonable care to ensure that prices are accurate.

Delivery charges, where applicable, will be displayed before you complete your purchase.

If we discover an obvious pricing error, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price. If we cannot reasonably reach you, we may cancel the affected order and provide a refund.

Nothing in this section affects your statutory rights.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you should receive an order confirmation.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted for fulfilment.

A contract for the purchase of goods will generally be formed when we confirm that your order has been accepted and is being processed for fulfilment.

We reserve the right to refuse or cancel an order where there is a genuine and reasonable reason, including:

• The product is unavailable.

• There is an obvious pricing or product information error.

• We suspect fraudulent or unauthorised activity.

• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

7. Payment

Payment must be completed using the payment methods made available at checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

We do not knowingly store full payment card details on our own systems. Payment processing may be handled by third-party payment providers.

8. Delivery

We aim to dispatch and deliver orders within the delivery timeframe displayed at checkout or communicated to you.

Delivery times may vary depending on:

• Your delivery location.

• The selected delivery service.

• Product availability.

• Weekends and public holidays.

• Circumstances outside our reasonable control.

If there is a significant delay, we will take reasonable steps to keep you informed.

Unless otherwise agreed, goods should be delivered within the period required by applicable UK consumer law.

International orders may be subject to customs duties, taxes or other charges imposed by the destination country. Unless expressly stated otherwise, these charges are the customer's responsibility.

9. Delivery Address

You are responsible for providing an accurate and complete delivery address.

We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by you.

If an order is returned to us because an incorrect address was provided, we may contact you to arrange redelivery. Additional delivery costs may apply where permitted by law.

10. Returns, Refunds and Cancellations

Our Return & Refund Policy forms part of these Terms of Service.

Please read it carefully before placing an order.

Nothing in these Terms limits your statutory rights, including rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

For online purchases, statutory cancellation rights may apply. Details of how to exercise those rights are explained in our Return & Refund Policy.

11. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Depending on the circumstances, this may include repair, replacement, price reduction or refund.

We will not exclude or restrict your statutory rights in relation to faulty or misdescribed goods.

12. Customised and Made-to-Order Products

Some products may be personalised, customised or made specifically to your requirements.

Where this applies, the product page or checkout information will make this clear.

Certain statutory cancellation rights may not apply to personalised or made-to-order goods where the law provides an applicable exception.

This does not affect your rights if the product is faulty, damaged or not as described.

13. Promotions, Discounts and Offers

From time to time, we may offer promotional codes, discounts or special offers.

Each promotion may have additional conditions, such as:

• Expiry dates.

• Minimum order values.

• Eligible products.

• One-use-per-customer restrictions.

• Restrictions on combining promotional codes.

The specific terms of a promotion will be communicated when the offer is made.

We reserve the right to withdraw or amend a promotion where reasonably necessary, provided that this does not affect orders or rights that have already been accepted.

14. Intellectual Property

Unless otherwise stated, all content on this website belongs to or is licensed to Exquisite Fashionables.

This includes:

• Brand names and logos.

• Product photographs.

• Website graphics.

• Written content.

• Product descriptions.

• Design elements.

• Marketing materials.

You may view and use the website for your personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify, publish or commercially exploit our content without our prior written permission.

15. Customer Reviews and Content

If you submit a review, photograph, comment or other content to us, you must ensure that:

• You have the right to submit the content.

• The content is accurate and not misleading.

• The content does not infringe another person's rights.

• The content is not unlawful, abusive, defamatory or offensive.

• The content does not contain malicious software.

We may moderate or remove content that breaches these requirements.

We will not falsely present reviews or manipulate reviews in a way that misleads customers.

16. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security or practices of websites that we do not operate.

Visiting a third-party website is at your own discretion.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of:

• Maintenance.

• Technical problems.

• Updates.

• Hosting issues.

• Security measures.

• Circumstances outside our reasonable control.

This does not affect your rights in relation to products you have purchased from us.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude or limit liability for:

• Death or personal injury caused by our negligence.

• Fraud or fraudulent misrepresentation.

• Faulty goods where liability cannot legally be excluded.

• Goods that are not as described.

• Any other liability that cannot legally be excluded or limited.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable at the time the contract was formed or for losses arising from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

19. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

This may include:

• Severe weather.

• Natural disasters.

• Fire or flooding.

• Industrial disputes.

• Transport disruption.

• Courier disruption.

• Government restrictions.

• Internet or telecommunications failures.

• Cybersecurity incidents.

• Other events that could not reasonably have been prevented.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

20. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect personal information.

21. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this website with a revised “Last updated” date.

Changes will not affect rights or obligations that have already arisen under an order or contract unless required by law.

22. Governing Law

These Terms are governed by the laws of England and Wales, unless applicable consumer law requires otherwise.

If you are a consumer living elsewhere in the UK, you may also have rights under the mandatory consumer protection laws applicable in your part of the UK.

23. Resolving Problems

If you have a problem with an order or our service, please contact us first so that we can try to resolve the matter quickly and fairly.

We will consider complaints in good faith and aim to resolve genuine problems promptly.

Nothing in these Terms prevents you from exercising any legal rights available to you.

24. Contact Us

If you have any questions about these Terms of Service, your order or our products, please contact Exquisite Fashionables through our website's Contact Us page.

Exquisite Fashionables

United Kingdom

For further contact information, please refer to our Contact Us page